How-To Guides
Click links below for guides to walk you through several products or processes to assist in making your experience easier!
VIDEO DEMOS:
- How to pay a bill - click HERE
- How to pay a person - click HERE
- How to complete a mobile deposit - click HERE
- How to complete an internal transfer - click HERE
General How-To Guides:
- How to pay a person
- How to complete a mobile deposit
- How to complete an internal transfer
- iTalk Phone Banking Resource Guide
- How to access your Debit Card using Apple, Google or Samsung Pay
Questions and Answers:
What forms are required to open a personal account?
We have everything ready for you in our Switch Kit! You will also need your Drivers License, Social Security card, and/or other form of ID. Click here to get started!
We have everything ready for you in our Switch Kit! You will also need your Drivers License, Social Security card, and/or other form of ID. Click here to get started!
How do I sign up for Online Banking?
Simply click the link marked “Login” on our homepage. Click "Enroll" and fill out the form, and click Submit. Once we have received your form, we will set up your new online banking account and send you a secure email with your login information!
Simply click the link marked “Login” on our homepage. Click "Enroll" and fill out the form, and click Submit. Once we have received your form, we will set up your new online banking account and send you a secure email with your login information!
How do I reset my Online Banking Password?
Simply click the ‘Forgot Password’ link on the Login box and you will be prompted to enter your ID. You will need to answer the Password Reset Question that you created during your initial login to online banking. If answered correctly, you will be prompted to create a new password. You can also contact your local branch for assistance.
Simply click the ‘Forgot Password’ link on the Login box and you will be prompted to enter your ID. You will need to answer the Password Reset Question that you created during your initial login to online banking. If answered correctly, you will be prompted to create a new password. You can also contact your local branch for assistance.
How do I sign up for Bill Pay? Are there any fees?
Bill Pay is a free service! You can sign up through our digital banking website!
Bill Pay is a free service! You can sign up through our digital banking website!
How do I sign up for iTalk?
All you need to do is call our toll-free iTalk number 1-888-960-2265 (BANK), enter your account number and social security number, then follow the prompts to create a PIN!
All you need to do is call our toll-free iTalk number 1-888-960-2265 (BANK), enter your account number and social security number, then follow the prompts to create a PIN!
How do I report a Lost or Stolen ATM / Debit Card?
There are several options:
1. Contact any branch for help if during business hours
2. Call into iTalk, choose option 4, and follow the prompts
3. Login to Online Banking and follow these steps:
a. Click on the Options tab
b. Click on the ATM/Debit Card in the submenu
c. Put a checkmark in the box marked Lost/Stolen next to the card you wish to report.
d. Click Submit
There are several options:
1. Contact any branch for help if during business hours
2. Call into iTalk, choose option 4, and follow the prompts
3. Login to Online Banking and follow these steps:
a. Click on the Options tab
b. Click on the ATM/Debit Card in the submenu
c. Put a checkmark in the box marked Lost/Stolen next to the card you wish to report.
d. Click Submit
4. TCB-2GO App
a. Click on the card listed in Card Management
b. Click on “Report card lost or stolen”
c. Follow the prompts on the app
What should I do if I suspect fraud?
Call us as soon as possible! We will be glad to assist you in determining if there has been fraud. If you are unable to contact us right away, you can ‘freeze’ your card using any of the same options listed to report your card as lost or stolen. Then, call as soon as you can.
Call us as soon as possible! We will be glad to assist you in determining if there has been fraud. If you are unable to contact us right away, you can ‘freeze’ your card using any of the same options listed to report your card as lost or stolen. Then, call as soon as you can.
If fraud is suspected, will someone contact me?
Yes! Our Fraud Center will contact you as soon as they detect suspicious activity, any time, day or night in the following 3 ways.
1. Automated email to the email address that we have on file.
2. Text message to the phone numbers that we have on file,
3. Phone call to the phone numbers that we have on file.
Yes! Our Fraud Center will contact you as soon as they detect suspicious activity, any time, day or night in the following 3 ways.
1. Automated email to the email address that we have on file.
2. Text message to the phone numbers that we have on file,
3. Phone call to the phone numbers that we have on file.
How do I change my address on my account?
Please contact your local branch to assist you in getting your address changed.
Please contact your local branch to assist you in getting your address changed.
How much money can I withdraw from the ATM with my ATM or Debit Card?
Here are the amounts that can be withdrawn per day:
• ATM card - $500.00 per day
• Consumer Debit card - $2,000.00 per day
• Business Debit Card - $2,500.00 per day
Here are the amounts that can be withdrawn per day:
• ATM card - $500.00 per day
• Consumer Debit card - $2,000.00 per day
• Business Debit Card - $2,500.00 per day
How do I re-order checks?
Contact your local branch or drop off your re-order slip from your checkbook and we will take care of it for you! You can also call into iTalk and choose option 8.
Contact your local branch or drop off your re-order slip from your checkbook and we will take care of it for you! You can also call into iTalk and choose option 8.
How can I place a Stop Payment?
You can place a stop payment in several ways:
1. Contact any branch for help if during business hours
2. Call into iTalk, choose option 5, and follow the prompts.
You can place a stop payment in several ways:
1. Contact any branch for help if during business hours
2. Call into iTalk, choose option 5, and follow the prompts.
How do I wire funds?
Your local branch will be glad to assist you in wiring funds. Just stop by at your convenience! Check with your local branch for fee information.
Your local branch will be glad to assist you in wiring funds. Just stop by at your convenience! Check with your local branch for fee information.
What do I need to do if I am planning to travel?
You can add travel notes on your digital banking through the website or the TCB-2GO app by clicking the airplane icon in the Card Management grid or by clicking Settings, then Travel Notices. You can also call your local branch for assistance.
You can add travel notes on your digital banking through the website or the TCB-2GO app by clicking the airplane icon in the Card Management grid or by clicking Settings, then Travel Notices. You can also call your local branch for assistance.
What is my routing (ABA) Number?
The Citizens Bank Routing (ABA) number is 053207339